F A Q S
1. Can I get more details about this product?
We commit to provide you with all the information you need to make a smart choice. Each product page includes multiple photographs that show the item's size, care instructions, and, especially, a range of pictures. We will also do all in our ability to offer any additional relevant details that may be of use to you. If you require any further information, please do not hesitate to contact us.
2. How to select the appropriate size?
It's vital to keep in mind that our selection of products falls into multiple categories and that each item may have unique size specifications of its own. To choose the best size, we strongly suggest looking throughout the size chart on each product's page and checking the accurate measurements.
3. I'm curious about the color discrepancy between the clothes I received and what I saw online.?
Please note that colors may appear different based on the camera angle and lighting conditions. If the difference does not affect the overall appearance or feel of your garment, feel free to wear it. For your next purchase, we'll provide you a promotion code as our way of expressing apologize for any inconvenience. Please be assured, we are working diligently to minimize this issue.
4. What should I do if the tag size is not the same as what I ordered?
There is no need to be concerned if the size you receive differs from the one shown on the website. Please try it on; if it does not fit, you may return it. (Please see the return policy for additional information.).
5. What if the product I love is sold out?
New items may sell out quickly, but don't worry! You can be the first to know when they're back in stock. Just reach out to our customer service team via email, and we'll make sure to keep you informed once the product is available for purchase again. Kindly share a valid email address so we can notify you as soon as the item is back in stock.
6. How do you use the discount code?
When you have a discount coupon, head to the Checkout page, input your number, and then discover how to apply it.
7. Is it secure to make a payment with my credit card on the website?
Rest assured that placing a purchase on our website is entirely secure. We use industry-standard encryption technology to securely transfer and receive client data within our site servers. Your payment card details will be kept strictly secret and not leaked. When you input your credit card and personal information at checkout, we use secure socket layer technology (SSL) to send this information securely. Feel secure in selecting your preferred goods from our website.
8. After placing an order, is it possible for me to change my mailing address?
Please be aware that your mailing address cannot be changed once your item has been completed or sent. Kindly change your shipping address to your residential address instead of your vocational address, as we do not know how long the package will be held at the destination's customs department.
9. What Should I Do If Some Items Are Missing from My Order?
Please do not hesitate to contact us at info@ellianasboutique.com right away if you require anything further.
10. Why do taxes and fees need to be paid?
According to the tariff law, all items imported into the EU countries and the Asian are subject to a tax of up to 25%.
If you have any further inquiries, feel free to get in touch with us directly at email info@ellianasboutique.com.